Google Play & App Store Compliance

Account & Data Deletion

Manage your privacy, request account termination, and understand our data retention procedures.

Your Right to Be Forgotten

In accordance with Google Play Store Developer Guidelines and Apple App Store Review Guidelines, all registered ArtisanPay users have the right to request the complete deletion of their account profile and associated personal data.

How to Request Account Deletion

1

Within the Mobile App (Instant)

  1. Open the ArtisanPay app on Android or iOS.
  2. Navigate to your Profile tab.
  3. Tap Security & Privacy Settings.
  4. Select Delete Account and confirm your password.
2

Via Email Request

Send an email from your registered account email address to:

support@artisanpay.com.ng

Include: "Account Deletion Request", your full name, and registered phone number. Requests are processed within 48 business hours.

What Data is Deleted vs. Retained

Permanently Deleted Data:

Your profile, name, email, phone number, password hash, profile picture, uploaded KYC documents (NIN/Voters Card), and service listings are permanently purged from active production databases.

Legally Retained Financial Records:

In compliance with Nigerian financial regulations (Money Laundering Act and CBN compliance), historical records of completed monetary transactions, escrow releases, and tax receipts are archived in cold storage for statutory retention periods.

Important: Prior to requesting account deletion, please ensure you have withdrawn all available funds from your ArtisanPay wallet to your personal bank account.