Privacy Policy

1 Introduction & Scope

SolteQ Innovations Ltd ("we", "our", "us") operates the ArtisanPay platform, which includes the ArtisanPay mobile applications (on Android and iOS) and web services hosted at artisanpay.com.ng.

SolteQ Innovations Ltd is an international technology company registered across Abuja, Lagos (Nigeria), and Dublin (Ireland). We are committed to safeguarding the privacy of our clients (seekers) and skilled service providers (artisans) in strict compliance with the Nigeria Data Protection Act (NDPA), the General Data Protection Regulation (GDPR), and global data protection standards.

2 Information We Collect

We collect information necessary to facilitate escrow payments, verify identities, match clients with qualified nearby artisans, and prevent platform fraud:

• Personal Details: Full legal name, email address, phone number, physical address, and profile photo.
• KYC & Identity Verification Data: Government-issued identification (National Identity Number - NIN, Voter's Card, Driver's License, or International Passport) and verification photos required for artisans before taking jobs.
• Geolocation Data: Precise or approximate location data (latitude/longitude) collected with your permission to connect you with artisans in your neighborhood.
• Financial & Payout Data: Transaction records, escrow balances, and bank account details (NUBAN account number, bank name, account holder name) for disbursements. Debit/credit card information is processed exclusively by our PCI-DSS Level 1 compliant gateway partner (Paystack) and is never stored on our servers.

3 How We Use Your Information

Your data is processed strictly for legitimate operational purposes:

• To initialize, lock, and disburse secure escrow payments for artisan jobs.
• To verify artisan identities and maintain trust and household safety.
• To process bank withdrawals to artisans' commercial and microfinance bank accounts.
• To mediate disputes, handle complaints, and evaluate refund claims.
• To transmit transaction alerts, receipts, and push notifications.
• To detect, investigate, and prevent fraudulent, malicious, or unauthorized activities.

4 Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We only share information with authorized service providers who adhere to strict confidentiality and security protocols:

• Paystack Payments: For secure debit card processing, bank account verification, and automated payouts.
• Cloud Infrastructure (AWS): Secure, encrypted cloud storage (AWS S3) for KYC identity document verification.
• Legal Authorities: Where strictly required by applicable Nigerian or international law, court orders, or law enforcement investigations.

5 Data Retention & Account Deletion

We retain your personal information for as long as your account remains active. In full compliance with Google Play Store Developer Policies and Apple App Store Review Guidelines, you have the absolute right to request the permanent deletion of your account and personal data at any time.

6 Contact Us Regarding Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection Office: